Event FAQs

Below, you will find answers to frequently asked questions. If you need additional assistance, please contact one of our customer support representatives:

Registration FAQ

What is included in registration?

Summit & Expo passes include:
  • Access to all educational sessions happening March 26–27.
  • Access to the expo hall on March 26–27.
Expo Only pass includes:
  • Access to the expo hall on March 26–27.
Workshop Only pass includes:
  • Access to the workshop(s) you registered for happening on March 25. Please review your transaction details.
March 25 workshops

PLEASE NOTE: Our optional March 25 workshops must be registered for separately. They are NOT included in "Summit & Expo" passes. Once you register, please review your transaction details if you are unsure if you registered for the workshop(s). If you didn't register for the workshop and want to add it to your ticket, please contact Andrea Vargas at [email protected] or Jessica Vargas at [email protected].

Where can I find a copy of my registration receipt?

The receipt was automatically sent to your email from [email protected] when you registered. If you haven't received it in your inbox, please check your spam folder first. If you still can't find the receipt, contact us at [email protected], and we will promptly send you a copy.

What are the Expo Floor hours?

Wednesday, March 26: 10:00am – 4:00pm

Thursday, March 27: 10:00am – 3:00pm

Can I transfer my pass to a colleague if I can no longer attend?

You can transfer your ticket to someone else in your company at any time at no charge. Passes cannot be transferred once the conference starts (March 25 at 9:00 am).

What is your cancellation policy?

Cancellations received up to 4 weeks (28 days) before the conference are refundable in full. After that, cancellations are subject to the entire conference fee minus a $300 service fee. The remainder of your credit may apply toward a future conference. Please note that if you do not cancel and do not attend, you are still responsible for the cost of your registration. Substitutions may be made at any time. Please review our full Terms and Conditions.

Can I share a badge?

Sharing badges isn't allowed. Anyone breaking this rule will be asked to leave the EV Charging Summit & Expo.

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