
Nell Oliver
Senior Vice President, Program Management and Business IntelligenceEVgo
Nell Oliver is currently Senior Vice President, Program Management and Business Intelligence at EVgo, one of the leading EV fast charging companies in the US. EVgo’s mission is to expedite mass adoption of electric vehicles by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. 145+ million people in the U.S. live within 10 miles of an EVgo fast charger. With more than 1,000 fast charging locations, EVgo’s charging network in 40 states serves more than 65 metropolitan areas.
Nell is responsible for strategic cross-functional project management, including the EVgo Renew program. With Renew, EVgo is removing first-generation EV chargers and upgrading with state-of-the-art solutions. Nell also oversees data strategy, management and analysis, and EVgo customer experience research.
Nell has more than 20 years of experience building outstanding customer experiences, managing complex projects, and building new products for companies in consumer products and manufacturing sectors. She previously held senior positions at Deloitte Consulting and Razor USA.
Ms. Oliver has an MBA, general management, and BA, economics, from Cornell University.
Nell Oliver’s Session(s):
9:00 am–10:00 am | Thu, March 27, 2025
Elevating the Customer Charging Experience
Creating a seamless and reliable charging experience has never been more critical. This keynote panel will address the biggest customer experience challenges in EV charging: minimizing charger anxiety, enhancing operability, simplifying payment systems, and delivering a consistently positive user experience. Panelists will explore solutions to streamline interactions with EV chargers, tackle reliability concerns, and develop customer-focused innovations that ensure drivers can charge with ease and confidence. Join us to uncover how collaboration and cutting-edge advancements can elevate the EV charging experience and accelerate adoption across all user demographics.