Blake Jessen

VP North America
Driivz

Blake has spent the last 17 years in renewables & electrification, leading business growth for major industry hardware & software providers: Stem, EnelX, and Driivz. Focused on implementing solutions for Utilities, CPOs, Auto OEMs, Fleet & Retail customers. He believes electrification & distributed energy resources are critical components in the fight against climate change & enjoys working with others who share a passion for this mission.

Blake Jessen’s Session(s):

10:15 am–10:45 am | Thu, March 27, 2025

Software’s Role in Meeting User Expectations for a Seamless Charging Experience

As EV adoption grows, software is key to delivering a smooth, predictable charging experience comparable to traditional fueling. This panel will explore how software enhances EV charging by enabling real-time updates, supporting interoperability, and offering intuitive, user-centered features that streamline access and payment. Attendees will gain insights into how software-based solutions, from predictive maintenance to embedded customer support, improve station reliability, reduce downtime, and ultimately increase user satisfaction with EV ownership.

Key Discussion Points:

User-Centric Design: Designing apps that simplify locating stations, viewing availability, and providing real-time updates.
Personalization Features: Enhancing user experience through saved locations, payment options, and session history.
Predictive Maintenance: Using software for proactive maintenance to ensure high station uptime.
Interoperability Across Networks: Breaking down accessibility barriers for a unified charging experience.
Real-Time Status Alerts: Notifying users of station availability, outages, and updates to improve reliability.

Check out our early bird ticket prices!