Shana Patadia
Head of Business DevelopmentSynop
Shana Patadia is Head of Business Development at Synop, Inc. She leads the approach to strategic partnerships, complex sales, and business development with a focus on creating a holistic and seamless charging ecosystem for Synop's customers. With a background in energy, Shana has built a career around the electrification of fleets, having previously led the productization of fleet charging software, interfaced with autonomous/carshare/rideshare/
Synop, an enterprise EV fleet charging software, is accelerating the transition to commercial electric vehicles by seamlessly connecting vehicles, chargers, and the grid through an end-to-end platform that optimizes EV charging and energy management.
Shana Patadia’s Session(s):
10:15 am–10:45 am | Thu, March 27, 2025
Software’s Role in Meeting User Expectations for a Seamless Charging Experience
As EV adoption grows, software is key to delivering a smooth, predictable charging experience comparable to traditional fueling. This panel will explore how software enhances EV charging by enabling real-time updates, supporting interoperability, and offering intuitive, user-centered features that streamline access and payment. Attendees will gain insights into how software-based solutions, from predictive maintenance to embedded customer support, improve station reliability, reduce downtime, and ultimately increase user satisfaction with EV ownership.
Key Discussion Points:
- User-Centric Design: Designing apps that simplify locating stations, viewing availability, and providing real-time updates.
- Personalization Features: Enhancing user experience through saved locations, payment options, and session history.
- Predictive Maintenance: Using software for proactive maintenance to ensure high station uptime.
- Interoperability Across Networks: Breaking down accessibility barriers for a unified charging experience.
- Real-Time Status Alerts: Notifying users of station availability, outages, and updates to improve reliability.